Role Overview
As a Product Operations Associate at E&ICT Academy, IIT Kanpur, you will be instrumental in driving the development and execution of innovative online learning and self-paced courses. This role demands a balance of strong execution, operational efficiency, and a deep understanding of the edtech ecosystem.
Key Responsibilities
1. Product Strategy & Roadmap
- Develop and own the product roadmap, ensuring alignment with business objectives and learner needs.
- Conduct market research to analyze industry trends, competitor offerings, and emerging technologies in online education.
2. Faculty & Schedule Coordination
- Work closely with faculty and instructors to finalize course schedules, session plans, and batch timelines.
- Coordinate session dates, content readiness, and program structure prior to launch.
3. Program Operations
- Ensure that all program details are accurately updated on the Learning Management System (LMS) including schedules, materials, and class links.
- Monitor batch progress and ensure operational readiness for every session.
4. Customer & Learner Focus
- Engage with students, educators, and corporate partners to gather feedback and address pain points.
- Advocate for the learner experience, ensuring that features enhance usability and accessibility.
5. Learner Engagement & Communication
- Engage with enrolled learners to share program updates, reminders, and key announcements.
- Ensure learners stay informed and engaged throughout the program.
6. Feedback & Continuous Improvement
- Collect structured feedback from learners during and after the program.
- Analyze feedback to identify areas of improvement in curriculum, delivery, and learner experience.
- Work with internal teams to incorporate improvements into future batches.
Qualifications & Skills
- 2-5 years of experience in product management within edtech.
- Strong understanding of learning management systems (LMS), course delivery models, and user engagement strategies.
- Excellent problem-solving, communication, and stakeholder management skills.