Certificate in Salesforce Administration and AI
Master Salesforce Administration and Integrate AI Capabilities to Enhance Business Processes
- Certificate from E&ICT Academy, IIT Kanpur upon successful completion
- Comprehensive curriculum covering Salesforce fundamentals and AI integration
- Hands-on projects simulating real-world business scenarios
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Beginner Level
Online Live
Interactive Instructor-Led Sessions
60 Hours
Course Duration
What you'll learn
- Understand the core concepts of Salesforce CRM and its business applications
- Configure and manage Salesforce environments, including user setup and security
- Automate business processes using workflows, process builder, and flows
- Integrate AI tools to enhance customer relationship management
- Analyze data and generate reports to drive business decisions
Skills you'll gain
Salesforce CRM AdministrationBusiness Process AutomationAI Integration in CRMData Analysis and ReportingUser and Security Management
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Course Instructor
Izzy Navarrete
Problem solver with a knack for getting to the bottom of any situation. I have over 13 years of experience in customer service, sales, and hospitality services. Although successful in my hospitality career, I have realized the aspects of my work I find most rewarding are all in tech-related function
Learn from IIT Kanpur Faculty
Gain insights from experienced instructors and industry experts.
Practical, Project-Based Learning
Engage in hands-on projects to apply theoretical knowledge.
Industry-Relevant Curriculum
Stay updated with the latest trends in CRM and AI integration.