Features and Benefits
Instructors
Swarnim Varma
Product Manager | Strategic Roadmap Enthusiast | Transformation Leader
Swarnim Varma is a results-driven Product Leader focused on building scalable skills, modernizing operational capabilities, and enabling strategic transformation across business functions. With a strong interest in roadmap creation and future-ready capability development, he bridges the gap between strategy and execution. He lead AI Contact Centre capability building initiatives that empower teams to adopt intelligent tools, enhance decision-making, and drive productivity at scale. He enables digital transformation by aligning technology, processes, and skills to create agile, data-driven, and future-ready organizations.
Mr. Naveen Chandra V
Chief Product Officer & VP - Digital (Product & Technology)
Naveen Chandra V. is a product leader and digital transformation executive specializing in building AI-native platforms and driving large-scale digital transformations. He recently served as a Vice President of Digital (Product & Technology) at Quess Corp/ Bluspring, where he architected cross-subsidiary digital ecosystems and unified workflows post a demerger driving digital transformation. Over his 20+ year career, Naveen Chandra worked in product management at various firms , led global product strategies, built ML -driven customer experience suites, and multi-market e-commerce marketplaces across India, Africa and Southeast Asia for organizations including SCG Digital , Flytxt.ai, NICE Satmetrix, Sify & Honeywell.
Dr. Suvendu Naskar
Assistant Professor, IIT Kanpur, Alumnus of IIM Calcutta and IIM Kozhikode
Dr. Suvendu is an Assistant Professor at IIT Kanpur’s Department of Management Sciences, specializing in Business Analytics and Digital Transformation. With over 15+ years of experience spanning academia and industry, he has led digital and analytics-driven initiatives at several multinational firms before transitioning to academia. A Ph.D. from IIM Calcutta and MBA from IIM Kozhikode, his expertise lies in leveraging AI, IoT, and data analytics to drive business strategy and transformation. His teaching blends real-world experience with research insights, helping professionals understand and lead digital change effectively.